On the afternoon of March 29th, Yangcheng Evening News, the topic of "Xiaomi responded that the deposit could not be refunded" and "Xiaomi Auto was exposed to many complaints about refunding the deposit" was hotly debated by netizens, and once ranked first in Weibo’s hot search.
Consumers who paid the deposit for Xiaomi car said on social platforms that they mistakenly locked the configuration, clicked the button outside the order, and the prompt button did not clearly tell them not to return. He said that there was no reason to cancel the subscription for seven days after reading the press conference. Later, I wanted to cancel it and found that there was no place to cancel it. When I went to see it, I found that I could not refund the deposit.
In addition to the deposit dispute, a video of a Xiaomi SU7 coupe with a flat tire after hitting the road teeth also attracted widespread attention from netizens.
Consumers call early locking orders "misoperation"
Regarding the complaint that the deposit cannot be refunded, Xiaomi responded that the deposit can be refunded without reason within 7 days. After more than 7 days, the vehicle configuration will be automatically locked, and consumers can also actively lock the configuration in advance. Once the order is locked, the vehicle will enter the production stage, the configuration can no longer be modified, and the deposit will not be refunded.
In addition, the original version of the SU7 car configuration has been locked, and consumers will lock the order after paying a deposit of 20,000 yuan.
Xiaomi Auto confirms the deposit prompt on the payment page. Figure/webpage screenshot
However, many users who complained online mentioned that their orders were "misoperation" in advance, and there was no obvious hint in the car purchase process of Xiaomi Auto APP, which misled consumers, which harmed consumers’ rights and interests.
A consumer who booked the Gulf Blue standard version of Xiaomi SU7 said: "Xiaomi didn’t explicitly tell us that the selected configuration means that the lock order will not be refunded, and there was no verification and confirmation process when the lock order was confirmed. There was no signature and no second payment. Even if I go to the 4S shop to buy, I need to sign it again for a second confirmation after confirming the order, but Xiaomi has nothing. "
Xiaomi automobile was exposed to many complaints about withdrawal. Figure/Red Star News
Some netizens also ridiculed that these users who want to refund the deposit do not have real car purchase intentions, or just send social media for a screenshot of the order.
The reporter found that Xiaomi Auto’s "Confirm Order" page has a reminder of the deposit notice, reminding consumers that they can modify the car configuration at any time within 7 days (168 hours), and the car order will be automatically locked after 7 days (168 hours). At the same time, consumers can also choose to actively lock in advance. After locking the order, the vehicle will enter the production stage, and the configuration cannot be changed, and it is clear that "the deposit is not refundable".
Fu Jian, director of Henan Zejin Law Firm, believes that in this incident, Xiaomi Automobile has clearly defined the deposit policy on the car purchase agreement. "Xiaomi Automobile has fully informed consumers of the car purchase rules in advance, and consumers have signed the car purchase agreement on an informed and voluntary basis. This is a legal act and is protected by law." However, if consumers think that their rights and interests are damaged, Fu Jian said that consumers can also consult with auto companies or solve problems through consumer rights protection associations and market supervision departments.
There is a flat tire and deformation in the test drive.
On the evening of March 28th, the first Xiaomi car was officially released. Xiaomi founder Lei Jun announced that the price was 215,900 yuan to 299,900 yuan, and the order was started at 10: 00 on the 28th.
Lei Jun said at the press conference that the deposit is 5,000 yuan, and the subscription can be cancelled within 7 days after payment, and then the order will be locked for production. At that time, Lei Jun even released a flow chart for consumers from payment to order locking to production scheduling and delivery to explain the whole process.
On the evening of March 28th, Weibo, the official of Xiaomi Automobile, announced in succession: "Four minutes will definitely break 10,000. Seven minutes will definitely break 20 thousand. After 27 minutes on the market, it was set at 50,000 units. "
Xiaomi SU7. Figure/Xinhua News Agency
It is worth noting that the "big decision" used by Xiaomi Automobile is slightly different from the "big decision" of ordinary car companies. Generally speaking, the so-called "big order" means that the deposit cannot be refunded, which is regarded as the real order data, so car companies often use the term "big order XXXX" to publicize the popularity of orders. However, according to Xiaomi, Xiaomi’s "big decision" is refundable within 7 days.
Even so, Xiaomi’s start was quite successful. The Xiaomi Auto APP shows that 5,000 Xiaomi SU7 founding editions have been sold out, and the deposit for the founding edition is 20,000 yuan each, which is non-refundable, which means that Xiaomi Auto has received 100 million yuan for the founding edition only.
"We still have great confidence in SU7 internally." Some insiders of Xiaomi Auto said that before the official release of Xiaomi SU7, more than 200 units had been booked in the group of general manager’s office meeting of Xiaomi Group with more than 100 people. "This does not include the resources of company executives, the resources of (Lei Jun) alumni, and supplier partners."
Behind the popularity, Xiaomi will inevitably face some unexpected "rollover" crises.
On the 29th, a video of a Xiaomi SU7 coupe with a puncture caused a heated discussion. The live video showed that the hub had a puncture and some deformation. The staff of Xiaomi Automobile Delivery Center responded by saying that the car is a test drive, and the fastest delivery will be in early April. In recent days, the reception volume of the test drive is relatively large and the road conditions are complicated. It is currently under investigation, and then the official will make an announcement.
In addition, at present, some resale information of Xiaomi car F code (like Xiaomi mobile phone, F code can be purchased directly without waiting) has appeared on the second-hand platform idle fish, and the price range ranges from 800 yuan to several hundred thousand yuan, which has aroused widespread concern in the market.
For this phenomenon, the idle fish customer service said that at present, Xiaomi has not explicitly prohibited the sale or transfer of F code, so the F code transaction on the platform is a compliance behavior. However, considering the security of the transaction, idle fish suggests that users should not rush to confirm the receipt after purchasing the F code to ensure that there is enough time to verify the authenticity and validity of the F code. At the same time, the idle fish also reminds users that if any abnormality is found during the transaction, they can contact the platform customer service in time to intervene.
Original title: "Deposit dispute, flat tire of test drive, will Xiaomi encounter fancy" rollover "after its popularity …"
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