I. Policy interpretation
1. Why do you want to cancel the provincial toll station of expressway?
With the rapid development of China’s economy and society, the flow of people and materials is becoming more and more frequent, and the inter-provincial driving of vehicles has greatly increased, and the phenomenon of queuing for payment at some provincial toll stations has become increasingly prominent.
On March 5, 2019, Li Keqiang, Premier of the State Council of the People’s Republic of China made a government work report at the Second Session of the 13th National People’s Congress, and emphasized that the provincial toll stations of national expressways will be basically cancelled within two years, so as to realize fast toll collection without stopping, reduce congestion and facilitate the masses. Cancel the provincial toll station of expressway.
2. Why does the country strongly recommend car owners to install ETC recently? What will happen if you don’t apply for ETC in the future?
Vigorously promoting the use of ETC is a measure to implement the decision of the CPC Central Committee and the State Council on deepening the reform of toll road system and canceling the provincial toll stations of expressways, so as to realize fast toll collection without stopping and reduce congestion. After the provincial toll station of expressway is cancelled, only one artificial lane is reserved at the entrance and exit of each toll station for handling special vehicles. Since January 1st, 2020, all kinds of preferential policies, such as toll reduction and exemption, have been realized by ETC system, unless otherwise stipulated by the State Council.
In the future, if ETC is not handled, users can only queue up for payment, which will not only make it impossible to pass efficiently and quickly, but also won’t enjoy all kinds of preferential tolls.
3. Can it be used nationwide after handling ETC?
ETC has been connected to the whole country. Except Hongkong, Macau, Taiwan Province, Tibet and Hainan, ETC users can pass through expressways in other 29 provincial administrative regions.
4. How much discount does the national ETC pass enjoy?
Users can enjoy a 15% discount on ETC in the national expressway.
Second, ETC introduction
1. what is ETC?
ETC, also known as the electronic toll collection system for expressway, is an electronic automatic toll collection system for highways, bridges and tunnels that is being popularized internationally. Through the communication between "on-board electronic tag +IC card" and microwave equipment in ETC lane, a fully automatic toll collection system with the function of paying highway tolls without stopping is realized.
2. What does the ETC lane on the expressway mean?
ETC lane, also known as ETC toll platform, refers to China’s expressway networking toll collection system, where vehicles pay tolls automatically without stopping at road and bridge toll stations, thus realizing convenient non-cash payment of expressway tolls.
3. What are the benefits of installing ETC?
There are four major benefits:
Time-saving: "seconds" does not stop at high speed, and it takes only 2 seconds for the vehicle to pass through the ETC lane with one foot on the accelerator.
Fuel saving: non-stop traffic reduces idle fuel consumption, and every 10,000 ETC transactions will save 314 liters of fuel consumption.
Save money: the national high-speed toll is not less than 15% discount, and differentiated charges will be supported in the future.
Environmental protection: low-carbon transportation, green travel, and every 10,000 ETC transactions will reduce the emission of various pollutants by 55.96 kilograms.
4. How is 4.ETC deducted? Is there a risk of stealing when users use ETC?
Deduct fees from third-party payment accounts such as bank cards bound by ETC charge-to-account cards.
At present, ETC card and user’s bank card adopt two-card separation mode, so there is no risk of stealing.
5. When passing through the ETC lane, under what circumstances is the ETC transaction successful?
After the automatic charging is successful, your current license plate information, charging amount and balance will be displayed on the fee display screen. When you see your license plate information on the fee display screen and the railing is raised, it means you can pass, otherwise please wait for the system to process it. The charge display screen will only switch to the charge information of the next car after the previous car has completely driven out, so please avoid being too close to the car during use to prevent accidents.
6. How many seconds does it take to pass through the toll booth after installing ETC?
Within 10 seconds, the speed of ETC lane is equivalent to about 5 times that of manual toll lane.
7. Can 7.ETC only be used on expressways?
With the gradual progress of canceling toll stations at provincial boundaries of expressways, the system and application scenarios of ETC will be more enriched and expanded. At present, the application has been gradually extended to airports, hospitals, shopping malls and parking lots in residential areas.
8. What is the telephone number of Jiangsu ETC’s supervision service?
025—96777
Third, ETC processing
1. What items are free for ETC?
Now it is free of charge, that is, "three exemptions": free of ETC card fees, free of OBU equipment fees and free of installation fees.
2. What is the location and method of installation?
Car owners can go to 63 ETC self-operated outlets, high-speed service areas and bank outlets in the province to handle ETC on site. You can also pay attention to "ETC Assistant" WeChat official account, "Tongbao ETC" WeChat official account, "Sutong Card" applet and the online application of commercial banks. Institutions, enterprises, towns (streets) can also make an appointment to carry out on-site service.
3. Which banks can handle ETC business at present?
Sixteen banks, including Industrial and Commercial Bank, Agricultural Bank, China Bank, China Construction Bank, Bank of Communications, Postal Savings Bank, China Merchants Bank, Industrial Bank, Shanghai Pudong Development Bank, Huaxia Bank, Jiangsu Bank, hengfeng bank, China CITIC Bank, Bank of Ningbo, China Everbright Bank and Provincial Rural Credit Cooperatives, can handle it.
4. What models are supported by 4.ETC online processing?
Individual non-operating buses with less than 7 seats (including 7 seats) (vehicle types include "bus", "van" and "off-road vehicle"), and the vehicle type shall be subject to the approval of motor vehicle driving license.
5. Can personal ETC equipment be lent to other vehicles?
No, ETC implements the "one car, one card" system, that is, one car can only be bound to one ETC.
6. How long will it take for the user to confirm the logistics information if he applies for ETC? How soon will it get to us?
After applying for ETC, the distribution service agencies in our province will mail the equipment and cards to you as soon as possible. For the express mail information, you can contact the application distribution service provinces, and the customer service phone number of all distribution service agencies can be queried by clicking "Customer Service" on the homepage of Sutong Card applet.
7. When bidding for ETC, it is indicated that the license plate has been processed for ETC. What is the matter?
A: There are two situations:
For example, WeChat co-branded cards, Alipay co-branded cards, bank co-branded cards, third-party issuers or ETC cards that have been processed in other provinces, users need to cancel the processed ETC cards before re-processing;
The license plate is a reheating license plate. Although it is a new license plate received at the vehicle management office, the previous owner has already applied for an ETC card. According to the principle of "one car, one card and one label", the new owner cannot apply for it again. The new owner needs to provide the original vehicle driving license and owner ID card, and the Jiangsu issuer contacts the original owner to assist the cancellation of the license plate.
8. The owner installs ETC equipment by himself. How to judge that the OBU equipment has been activated successfully?
After successful installation and activation, unplug the card, wait for one minute to disconnect Bluetooth, and then insert the card again to have a look. After hearing the beep, when the screen of the electronic tag shows "Charge Card" or "Amount", it has been activated successfully without showing that it has been disassembled. If the words such as invalid electronic tag and no card inserted are displayed, it means that your electronic tag is abnormal and needs to be reactivated and installed at the business outlets.
Fourth, after-sales service
1. How long is the validity period of the 1.ETC card?
At present, the validity period of ETC equipment is basically 10 years. During the validity period, as long as the equipment is normal and the card has money, it can be used all the time, and it can be extended to continue using when it expires. Devices that use credit cards to deduct fees should pay attention to the validity period of credit cards. If the credit cards have expired, the deduction will fail, but the ETC system itself is still effective.
2. Is there a warranty period for 2.ETC equipment?
ETC has the same warranty period as general commodities, which is generally two years. If the equipment or stored-value card is not artificially damaged within two years from the date of installation, you can enjoy the warranty service, and you can directly replace the new equipment for free at the service outlets.
3. Do 3.ETC devices need to be charged?
There are two devices for installing ETC: OBU and tag. OBU is a solar panel, which will automatically charge when there is a certain light, so there is no need to charge it specially.
4. what if 4.ETC can’t be used normally?
When passing through the ETC toll lane, if the electronic tag can’t be used normally, it needs to be transferred to the manual lane to swipe the card, and then go to the relevant outlets for consultation. If the vehicle has already entered the ETC lane and there are many cars waiting in line behind, please ask the toll booth staff for help immediately.
5. How to issue ETC pass invoices?
Car owners can issue toll VAT electronic ordinary invoices through the national unified invoice service platform. On the website of the invoice service platform, www.txffp.com or download the "ticket stub network" APP, and log in to the registered account to bind the card number for invoice issuance. Ticket stub customer service telephone number: 95022.
6. Can I unplug the 6.ETC card when it is not in use?
You can pull it out. Just plug it in before going through the ETC dedicated channel. Note when using: ETC is in the form of binding the vehicle with ETC card and OBU, which is dedicated to the special vehicle, that is, one car, one card and one tag, and the information in the card must be consistent with the electronic tag and vehicle information. Ensure that the balance of ETC card or associated bank card is sufficient. Plug in the ETC card, and the OBU green indicator will flash to use.
7. The online channel applies for ETC equipment, but it cannot be activated after receiving it. What should I do?
Answer: Please follow the operating instructions and choose the correct channel for installation and activation. If the ETC card or Bluetooth electronic tag fails to activate, you need to send the ETC card and Bluetooth electronic tag back to the after-sales, and someone will test and replace the new equipment for you.
Note: You can view the detailed activation tutorial by replying to the keyword [Online Activation] [Installation Video] in the background of Tongbao ETC WeChat WeChat official account!